FAQ

Once your payment has been accepted, you will be redirected to a payment confirmation page. You will then receive a confirmation email summarising the details of your order. If you have not received this email, please check your spam folder. If you do, please contact our service, indicating the date and amount of the order.

Once you have received the order confirmation email, you cannot cancel or modify your order. You may, however, return the items for a refund once you have received them. You will then be responsible for the cost of returning the goods.

Your order will be processed within one working day of validation.
However, even if we do our utmost to process your order as quickly as possible, in the event of an increase in activity, such as during collection launches, or in the event of force majeure (power cuts, adverse weather conditions, etc.), the time taken to process and dispatch your order may exceptionally be extended. We promise to do our best to deliver your order as quickly as possible.

If you have any problems with your order (lost parcel, defective item, missing item, etc.) please contact us at the following address info@hairshop.lu and we'll get back to you very quickly with a solution.

Payment on the Site is made by credit card (cards from the Carte Bleue, Visa, Eurocard/Mastercard and American Express networks are accepted) via a secure payment system. Payment must be made at the time the order is placed.

Any transmission of payment-related information, and in particular the transmission of a bank card number, its cryptogram and its validity date, takes place in a secure environment using the protocols in force on the Internet, on the server of the Stripe service provider.