Recevez un CADEAU Surprise àpd 69€ d'achats avec le code promo : SURPRISE

FAQ

General

How do I place an order?

To add a product to the basket, click on the "Add to basket" button. Once your product has been added to the basket, click on the "Proceed to checkout" button.


If you are already a member of the hairshop.lu website, simply enter your login details to continue with your order. If not, you can register with the site in less than 5 minutes!


The choice is yours: billing address, delivery address or secure 100% credit card payment method.


Your order will be validated and you will receive a confirmation e-mail.

Delivery and returns

How can I track my order?


As soon as your parcel is dispatched, you will receive an e-mail with a tracking number so you can follow it in real time.

Guarantee

How does the 2-year guarantee on irons work?


The product is guaranteed against failure due to faulty workmanship or materials ONLY. This guarantee is valid for 2 years from the date of purchase.

The defective product will be replaced during this warranty period.

Return your product with your name, address and telephone number to the following address:

Hairshop
105, bd Kennedy
L-4930 Bascharage
Luxembourg

This warranty DOES NOT COVER :

- Defects or damage resulting from incorrect installation, incorrect use or normal wear and tear of the product.
- Maintenance by unauthorised persons.
- Products repaired or serviced by persons other than Hairshop representatives.
- Use with unauthorised accessories.
- Connecting the device to the wrong current or voltage.
- Wear and damage to the cord.
- Any other conditions beyond our control.

No responsibility or liability is assumed for the installation and maintenance of this product.

HAIRSHOP SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE USE OF THIS PRODUCT.

Why choose a Hairshop?

Personal advice on site

Wide choice of exclusive professional products

Team trained in hair issues

Immediate availability of products without waiting for delivery